At Wonxon, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 45 days of the purchase date for a full refund or exchange, subject to the terms and conditions outlined below.

Eligibility for Returns

Conditions

To be eligible for a return, the following conditions must be met:

• The item must be returned within 45 days of the purchase date.
• The item must be in its original condition, unused, and in its original packaging with all tags and labels attached.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Items marked as final sale or non-returnable
• Gift cards
• Downloadable software products

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order details. Our team will provide you with instructions on how to proceed with the return.

Shipping

You are responsible for the cost of return shipping, unless the item you received is damaged or defective. We recommend using a trackable shipping method to ensure that your return is received. Wonxon is not responsible for items lost or damaged during return shipping.

Inspection and Refunds

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund or exchange within [number] business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Email Address] or [Phone Number] with details and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

If you wish to exchange an item, please follow the return process outlined above and indicate that you would like an exchange. Once your return is received and approved, we will ship the replacement item to you.

Contact Us

If you have any questions or concerns about our return policy, please contact us at:

info@wonxon.com

Thank you for shopping with Wonxon. We appreciate your business and are committed to providing you with the best possible shopping experience.